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Nevada Federal Credit Union
  
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ID CHECK Frequently Asked Questions

ID CHECK is an online security feature for our members who use online banking to access their Nevada Federal accounts. Listed below are frequently asked questions that describe this security feature in more detail. Please contact us if you need further information.

What is ID CHECK?
ID CHECK provides added security to help prevent fraud when you access your Credit Union account(s) online. ID CHECK is a series of challenge questions and answers that are shared confidentially between you and Nevada Federal Credit Union. When signing on to SilverLink Online, you may be prompted to answer one preset ID CHECK challenge question to confirm your identity. This additional verification gives you greater protection against unauthorized individuals logging into your accounts.

How does ID CHECK work?
When you visit your branch office, we protect you by confirming your identity. ID CHECK does the same thing over the Internet. When you set up ID CHECK, you will select a series of challenge questions and answers. Periodically as you log in, you'll be asked a challenge question to confirm your identity, thereby providing added security. Your answers must match exactly to the ones previously set up by you. To a valid user, these challenge questions should be easy to answer.

ID CHECK also checks the computer(s) or device(s) you are using to access your online accounts. Since you probably access your account information from one or two computers, such as your work and home computers, ID CHECK remembers these computers. If you log in from a different computer, we will take additional security steps to verify your identity by asking you to provide the answer to one of your secret challenge questions.

Can I access my accounts from multiple computers?
There is no limit on how many different computers you can use to log in to SilverLink Online. If you log in from a computer that ID CHECK does not recognize, you will be prompted to answer one of your preset challenge questions.

Can two people log in from the same computer?
There is no limit on how many people can log in to their SilverLink Online accounts from the same computer. Your User ID and Password will distinguish you from other users accessing their account(s) online from the same computer.

What if I have a joint person on my account?
ID CHECK only allows one set of challenge questions. Therefore, it is very important that both members know the answers to the challenge questions.

Do I have to use ID CHECK?
Yes, ID CHECK is an added security feature to further protect all of our members when they access their account(s) online. We require ID CHECK for all SilverLink Online users.

How do I change my ID CHECK Challenge Questions/Answers?
After you have logged into your SilverLink Online account, click on the User Options tab and then the ID CHECK Challenge Questions link to change your challenge questions/answers.

What if I forget the answers to my ID CHECK Challenge Questions?
ID CHECK will give you three opportunities to provide the correct answer to your challenge question. Once your account has exceeded three tries, for your protection, the system will block access to SilverLink Online. To have your challenge questions reset, please call our Member Service Contact Center or visit a branch in your neighborhood.