Javascript Menu by Deluxe-Menu.com
 
Nevada Federal Credit Union
  
SilverLink Online Banking
User ID:
Password:
 

SilverLink Online Disclosure

SilverLink Online
Your Rights and Responsibilities

Please read this disclosure carefully and keep it for future reference. It tells you your rights and obligations for SilverLink Online. The types of transactions SilverLink Online is capable of handling are indicated below. Some of these transactions may not apply to your account.

Type of Transactions

You may access your account with SilverLink Online to:

  • Transfer funds between share checking and/or share savings account(s)
  • Transfer funds from share checking or share savings to make loan payments
  • Transfer funds from share checking or share savings to someone else’s account (cross-account transfer)
  • Make check withdrawals
  • Pay bills through our Bill Payer Service
  • View E-Statements
  • Reorder checks
  • Stop payment on a check
  • Obtain information about:
    • Your account balance
    • Your loan
    • Transactions on your share savings, checking or loan
    • Your Visa

Bill Payer

We will process Bill Payer transfer requests only to the creditors designated in the SilverLink Online vendor list, and such payees as you authorize and for whom we have a proper “vendor code” number. We will not process any Bill Payer transfer if the required information is incomplete. The designated funds will be withdrawn from your account as an Automated Clearing House (ACH) debit within 24 to 48 hours of the date you schedule the payment. You should allow at least 10 business days for processing and crediting by the vendor. We cannot guarantee the time that any payment will be credited to your account by the payee. There are fees for Bill Payer services as described in the Credit Union Fee Schedule.

Alerts

With SilverLink Online Alerts, you can ask us to send you automated email messages about your account. Each Alert becomes effective after you set up and activate it in the Alerts menu.

You can manage the types of your Alerts, and you can suspend or stop any Alert at any time. We reserve the right to change the types of Alerts available or terminate Alert service at any time. You must be aware that Alerts are not encrypted, so anyone with access to your email will be able to view your Alerts and their contents. Depending upon which Alerts you select, they may include information such as your account balance, payment due date, or other account-related information.

Alerts are normally processed daily; they are not real-time. Alert information may also be subject to other time lags and/or delays. We do not guarantee the delivery, timeliness nor accuracy of any Alert, whether within or outside our control. In requesting Alerts, you agree that we will not be liable for any delays, failure to deliver, or misdirected delivery of any Alert; any errors in Alert contents; or any actions you or anyone else may take or not take in reliance on an Alert.

Alerts are sent to the email address you specify. If you change your email address, you are responsible for informing us of the change.

Limitations on Transactions

You may make SilverLink Online transfers from and to your accounts, or other accounts you authorize, as often as you like, and in any dollar amounts, except for the following limitations:

  • Individual Retirement Accounts: No withdrawals or transfers from this account may be made by means of preauthorized or automatic transfer, SilverLink Online, telephone order or instruction, or similar order to a third party. However, transfers may be made, for current calendar year contributions, from share savings or checking accounts to the individual retirement account by means of preauthorized or automatic transfer, SilverLink Online, SilverLink Phone Teller, or telephone order instruction.
  • Money Maker Accounts: You may not make more than six (6) withdrawals or transfers from this account by means of a preauthorized or automatic transfer, SilverLink Online, or telephone order or instruction, during any statement period. No more than three (3) of the six (6) transfers may be made by check, draft, debit card (if applicable), or similar order to a third party. If you exceed these transfer limitations in any statement period, your account will be subject to closure by the Credit Union.
  • Share Certificates: Please refer to the share certificate document for transaction limitations.

The Credit Union reserves the right to refuse any transactions that would result in insufficient funds, lower an account below a required minimum balance, or otherwise require us to increase our required reserve on the account.

Charges for SilverLink Online and Bill Payer Services

The following fees apply to our SilverLink Online and Bill Payer services.

  • Online Banking account access – $1.75 per month *
  • Share draft or Bill Payer stop payment order – $33.00 each
  • Check copy – $5.00 each
  • Printed Statement copy – $5.00 each (E-Statements free)
  • Bill Payer – $0.50 for each item paid **
  • Bill Payer non-sufficient funds – $35.00 each occurrence
  • Bill Payer non-sufficient funds (New Start Checking) – $37.50 each occurrence
  • Bill Payer expedited payment – $3.95 for each expedited electronic item paid
  • Bill Payer expedited payment – $14.95 for each overnight check item paid

* Fee waived for E-Statements users.
** Fee will be withdrawn from your account within 24 to 48 hours after payment process date. Fee waived for E-Statements users.

(Home Banking and Bill Payer accounts that are inactive for a consecutive 3 months are subject to closure.)

Stop Payment Procedures

In addition to those stop payment procedures described in the Membership Agreement and Disclosure Booklet, if you wish to stop payment on a Bill Payer transaction, you will need to call Bill Payer Customer Support at (866) 873-9580.

Unauthorized Transfers

Tell us AT ONCE if you believe your SilverLink Online access code has been compromised. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50.00 if someone accessed your account without your permission.

If you do not tell us within two business days after you learn of the theft of your SilverLink online access code, and we can prove we could have stopped someone from using your account access without your permission, if you had told us, you can lose as much as $500.00.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time period.

If you believe your access code has been compromised, stolen, or misappropriated or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed below:

Nevada Federal Credit Union
P.O. Box 15400
Las Vegas, NV 89114
(702) 457-1000 (Las Vegas)
(775) 751-9880 (Pahrump)
(775) 827-3880 (Reno)
(800) 388-3000 (Outside Las Vegas and Reno)

Business Days: Monday through Friday
Excluding Federal Holidays, Nevada State Day,
and the day after Thanksgiving

MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST

SilverLink Online User Precautions

As with all financial transactions, please exercise discretion when using SilverLink Online. The following suggestions may be helpful:

  • Compare your records with the account statements you receive.
  • Carefully read account information displayed on-screen and compare it with your records and account statements.
  • Protect the secrecy of your password. Do not tell anyone your password. Do not write your password where it can be discovered. For example, do not keep a note of your password in your wallet or purse, or on or near your computer.
  • Prevent others from seeing you enter your password by using your body to shield their view.

If your password is compromised, promptly notify us. You should consult the electronic funds transfer disclosures for additional information about what to do if your computer or password is lost, stolen, or misappropriated.